Wipro - Pune

Experience - 5 to 8

Key Skills - Team Performance Management, Process Monitoring, SLA Management, Technical Troubleshooting, Escalation Handling, Client Query Resolution, Performance Dashboard Review, Documentation & Reporting, Call Log Analysis, Compliance Monitoring, Product Knowledge Development, Customer Service, Problem Solving, Communication Skills, Training & Mentoring, Technical Capability Building, Process Guidance, Root Cause Analysis, Alternative Solutions Offering, Follow-up & Feedback Handling, Operational Excellence, Knowledge Base Creation, User Support, Professional Etiquette, Decision Making, Time Management, Stakeholder Coordination.,

Wipro - Bangalore

Experience - 1 to 3

Key Skills - Technical Support, Troubleshooting, Customer Service, Communication Skills, Incident Management, Ticketing & Documentation, SLA Management, Problem-Solving, Analytical Skills, Product Knowledge, Continuous Learning, Team Collaboration, Compliance & Risk Management,

Wipro - Bangalore

Experience - 1 to 3

Key Skills - Technical Support, Troubleshooting, Customer Service, Communication Skills, Incident Management, Ticketing & Documentation, SLA Management, Problem-Solving, Analytical Skills, Product Knowledge, Continuous Learning, Team Collaboration, Compliance & Risk Management,

Wipro - Chennai

Experience - 5 to 8

Key Skills - CICS, JCL, DB2, VSAM, API development, Webservices development, Test Driven Development (TDD), Test Automation, Test Frameworks, Microservices design patterns, DevOps pipeline engineering, End-to-end application development, Production support for Tier 1 complex applications, Project leadership, Ownership of small/medium complexity projects, Proof of concept (POC) development, Agile methods, Lean, Scrum, Kanban, DevOps culture, Backlog creation, Training and mentoring, Conducting triage sessions, Delivering technical training, Client communication, Product knowledge updates, Troubleshooting, Problem-solving, Continuous learning, Strong communication skills, Team collaboration, Ownership mindset,

Wipro - Chennai

Experience - 0 to 2

Key Skills - Technical support, troubleshooting, problem-solving, customer service, ticketing systems, IT systems knowledge, communication, active listening, interpersonal skills, documentation, data analysis, SLA management, time management, multitasking, process adherence, adaptability, quick learning, product knowledge, teamwork, escalation handling ,